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Call Us: 012 748 4000

Email Us: enquiries@pfa.org.za

2023/2024 Integrated Report Read More Read More Here Read More Stakeholder Survey Report Read More

ABOUT US

The Office of the Pension Funds Adjudicator (OPFA) is a statutory body established to resolve disputes in a procedurally fair, economical, and expeditious manner. The adjudicator’s office investigates and determines complaints of abuse of power, maladministration, disputes of fact or law and employer dereliction of duty in respect of pension funds. The OPFA was established in terms of the Act as amended, to dispose of pension fund related complaints lodged in terms of the Act and complaints designated to the Adjudicator in terms of section 211 of the FSR Act. 

EXPLORE

Determinations

A determination issued by the OPFA is considered equivalent to a civil judgment by a court.


Annual Reports

Explore our annual reports and performance


Customer Feedback

We appreciate your feedback, whether it's a compliment, suggestion, or complaint. Your input is valuable to us.

NEWS COVERAGE

In a victory for long suffering members of the Private Security Sector Provident... Read More

In a victory for long suffering members of the Private Security Sector Provident...
Read More

At the heart of each application was Mafoko’s repeated failure, in some cases...
Read More

The employee, as a member of the fund, had filed a complaint with the adjudicator.... Read More

Akulungile ukubamba impesheni yomuntu obekwe icala wumqashi Umxazululi... Read More

USEFUL LINKS

The Ombud Council was established under Chapter 14 of the Financial Sector Regulation Act (2017). Its goal is to help financial customers access affordable, effective, independent, and fair alternatives to resolve disputes with financial institutions. The Ombud Council does not handle customer complaints directly. Instead, it oversees all financial sector ombud schemes, including the OPFA...

The OPFA handles complaints about funds registered under the Pension Funds Act No. 24 of 1956. However, the Government Employees Pension Fund (GEPF) is not registered under this Act, accordingly the OPFA does not handle GEPF complaints. The Government Employees Pension Ombud Office (GEPO) handles GEPF related complaints. For more information on how to complain about the GEPF, click below.

An unclaimed benefit is pension money that hasn’t been paid to a former employee or beneficiary within 24 months after was due and payable, as required by the fund rules and the Pension Funds Act No. 24 of 1956. The Financial Sector Conduct Authority maintains a central database to help the public find their unclaimed benefits. If you want to check for unclaimed benefits, click below.

CAREERS

TENDERS

Explore our current job openings at the OPFA and find the perfect role for you. Whether you’re an experienced professional or just starting your career, we have opportunities that match your skills and aspirations.

Head Office

4th Floor
​Riverwalk Office Park
Block A, 41 Matroosberg Road
Ashlea Gardens
Pretoria
South Africa
0181

012 748 4000
012 346 1738

Fax: 086 693 7472

General Enquires: enquiries@pfa.org.za
Media Enquires: opfacommunications@pfa.org.za

Office Hours

Monday – Thursday: 8:00 – 17:00
Friday: 8:00 – 16:30

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